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FAQ
Frequently Asked Questions
How long will it take to receive my order?
Most orders will be delivered within 7-14 business days. Due to the nature of our products we cannot guarantee any delivery dates. If you have not received your product within 14 days, be assured we are still working to ship the item as fast as possible.
Which methods of payment do you accept?
We accept Visa, Mastercard, Discover and American Express through Paypal.
How much do you charge for shipping?
Click here to check UPS shipping rates
Can my order be shipped to a PO box?
No. We apologize for any inconvenience, but UPS will not ship packages to P.O. boxes.
Can I place my order over the phone?
Yes. Just call us at 1-303-642-9739 Monday – Friday, 9 a.m. – 6 p.m. MST.
If I am not satisfied with your product what is the return policy?
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 7 days of your invoice date. All merchandise returned or exchanged will be subject to a 20% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted.
Do you ship internationally?
No, we currently ship within the United States only. We may expand to ship international in the near future.
How do solar lights store energy and how do they work?
Inside a solar yard light are some basic parts. The part closest to the surface is the solar cells. Most yard lights have 4 solar cells that are wired in a sequence. Under that there is a NiCad battery, a control panel and an LED light. There is also a photoresistor that allows the light to know when it's dark. The solar cells are wired to a diode and then to an AA NiCad battery. The diode keeps the energy in the battery. During sunlight hours the solar cells charge the battery. When there is no sunlight when the solar cell stops giving energy and the photoresistor detects the darkness and turns on the LED light. The battery powers the light until it runs out of energy and is recharged by the next sunlight.
What is the difference between solar lights and incandescent or fluorescent lights?
Solar lights are equipped with LED's. An LED is a semiconductor device that emits visible light when conducting current. Therefore, solar lamps give off a different type of light than incandescent and fluorescent lights. A common mistake is to compare wattage between LED units and their incandescent and fluorescent cousins - wattage is a function of power consumption, not brightness.
The proper measuring stick for outdoor lighting comparisons is lumens or candle feet, which measures the brightness of the light. A typical LED will give off the equivalent of a 2 watt bulb. However, LED unit is more intense and has a different angle of dispersion, while incandescent light just glows all around.
Another advantage of buying solar lights is that LED bulbs will never burn out during the lifetime of the product. Low voltage incandescent and fluorescent systems need bulb replacements often and add cost and inconvenience to the product.
How long do solar lights stay on?
The length of time that the lights stay on is dependent on the amount of sunlight received during the day. Most solar lights stay lit for up to 10 or more hours with fully charged batteries.
What advantages do solar lights offer?
Solar lights require no wiring and are very easy to install. And because they run on the sun's energy, they cost nothing to operate. That means they also are environmentally friendly, and helps us conserve our fast-depleting regular energy resources.
Are solar lights as bright as regular lights?
Solar lights are usually not as bright as other forms of outdoor landscape lighting. Thus, instead of harsh, glaring light, you'll have the benefit of softer, more subtle accent lighting that makes your outdoors look stunning in the dark.
What sort of maintenance will I need to be concerned with?
There is virtually no maintenance required except for occasional cleaning of the panel surface to keep it free of dust and dirt, regular battery checks, and replacing the batteries when required.
How often do the batteries need replacing?
The batteries are designed to withstand a minimum of 1000 deep discharges which is at least 1000 nights of light. They are readily available and easy to replace, rechargeable batteries.
How often will I need to replace the L.E.D. in my solar fixture?
The LED's themselves are not replaceable. However, their life expectancy typically exceeds 25 years, based on running 10 hours every night. Thus, LED bulbs will never burn out during the lifetime of the product.
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